Short-term Insurance Underwriting Consultant - IIB CS11
Code/Reference:
IIB CS11
Applications accepted until:
2017-11-30
Number of Openings
1

Department:

Sales

Division:

Short-term Insurance

Branch:

Centurion

Region:

Contact Centre

Job Purpose:

To provide exceptional customer service to our members and ensure high levels of customer satisfaction, retention and loyalty by handling all administrative functions on an existing member€™s profile and by providing accurate advice regarding risk and cover

Job Outputs:

  • Processing of policy renewals
  • Claim notification and registration
  • Pro-active policy underwriting
  • Establish and maintain relationships in order to provide effective and efficient support
  • Policy administration
  • Resolve queries and maintain policies
  • Policy retention and cancellations
  • Handle accounts queries and process refunds

Qualifications:

  • Grade 12
  • Regulatory exam
  • 30 FAIS credits or a full qualification as per legislation

Experience:

  • 6 months€™ contact centre experience
  • 2-3 years Short Term Insurance Underwriting experience

Knowledge and Skills:

  • Attention to detail
  • Multilingual
  • Deadline oriented
  • Planning and problem solving skills
  • Excellent verbal and written communication skills
  • Interpersonal skills