Vehicle Financing Co-ordinator - Iemas6112(Centurion)
Code/Reference:
Iemas6112(Centurion)
Applications accepted until:
2018-02-28
Number of Openings
1

Division:

Financing

Department:

Sales

Branch:

Centurion

Region:

Head Office

Job Purpose:

Responsible for the overall sales effort and effectiveness of the vehicle financing team in the Contact Centre. The Co-ordinator pursues sales excellence, works to achieve stakeholder benefit and increase the long-term value of the department by maintaining high levels of individual and team performance in order to achieve set objectives.

Job Outputs:

  • Responsible for implementation, supervision and execution of departmental strategy
  • Analyse statistics on performance and standards of the sales team
  • Actively and effectively monitor operational contact centre standards of the team and proactively implement corrective actions
  • Effective implementation and managment of vehicle sourcing and pipeline monitoring processes and procedures
  • Development & implementation of member loyalty and retention plans
  • Ensure fraud verification department is run according to established Iemas procedures and that risk is mitigated
  • Ensure compliance with departmental and legislative requirements throughout the team
  • Stakeholder Relations
  • People Management

Qualifications:

  • Matric
  • Relevant qualification in management/marketing will be an advantage
  • Must comply with FAIS requirements
  • Code 08 driver's license

Experience:

  • 4 years' operational experience in vehicle financing, preferable within a contact centre
  • 2 years' experience in a managerial/supervisory role

Knowledge and Skills:

  • Knowledge of Contact Centre processes and procedures including technology
  • Knowledge and understanding of Vehicle financing
  • Knowledge of sales/marketing  and retention processes and procedures
  • Excellent verbal and writing skills
  • Strong negotiation and conflict management skills
  • Financial Acumen