Central Collections Agent - CEN21006
Code/Reference:
CEN21006
Applications accepted until:
2019-01-11
Number of Openings
1

Department:

Credit and Legal Services

Division:

Financial Advisory Services

Branch:

Centurion

Region:

Head Office

Job Purpose:

Conduct pro-active debt collection activities within a contact centre environment in order to make debt repayment arrangements with members for accounts in arrears or where members are in default of contractual arrangements (debit order deductions, salary deductions, insurance policies, membership resignations and resignations at employer groups)

Job Outputs:

  • Verify and update the database with correct client information
  • Receive and analyse queries
  • Identify and negotiate appropriate action within delegation of authority
  • Follow up on payment arrangements not kept
  • Communicate payment demands, arrangements and consequences
  • Recommend and capture instalments, interest and term adjustments
  • Maintain internal and external relationships
  • Make payment arrangements with internal departments

 

Qualifications:

  • Grade 12 with Mathematics and Accounting
  • Call Centre qualification is an advantage
  • Credit Management or Debt Collection qualification is an advantage

 

Experience:

  • 2 years€™ call centre experience (inbound and/or outbound)
  • 2 years€™ debt collection experience

 

Knowledge and Skills:

  • Listening skills
  • Communication skills