Department:Credit and Legal Services
To collect debt, recover assets and dispose of such assets with objective of minimizing risk to Iemas Financial Services.
¢ Prioritise accounts for collection.
¢ Contact customers to determine the reasons for delinquency and assist them in developing repayment plans to bring the account current.
¢ Where members cannot be contacted through provided contact details, make use of tracing tools (ITC, CPB & Experian) to find and locate them.
¢ Update credit bureaux systems with trace alerts.
¢ Follow up on trace alert notifications
¢ Assign accounts out for repossession with repossession agents in a timely manner.
¢ Arrange for collection of assets and delivery to disposal unit.
¢ Ensure relevant support documents are supplied by repossession agents: Voluntary surrender, Inspection sheets, Loss affidavits, Court order affidavits, Annexure D, Towing request, Court order.
¢ Maintain internal and external relationships including relationships with repossession agents, valuators, storage venue and auctioneers.
¢ Manage and monitor performance of Repossession Agents in line with SLA
¢ Maintain positive and effective working relationships with internal stakeholders. This includes, pre-legal, legal and debt review teams and finance department to ensure timely payments.
¢ Generate settlements amounts and always include legal fees and calculating unearned interest (this is only done within legal and asset recovery).
¢ Assist member with statements, Natis and other related matters.
¢ Handle client queries and complaints and escalate where needed.
¢ Update member account w.r.t NCA and keep records in line with filing and document management processes and procedures.
¢ Compile and submit reports to direct manager weekly, monthly and as required.
- Grade 12
- Computer Literacy
- Diploma Credit Management ( desirable)
- 2 years Debt collections administration
- 1 - 2 years Asset Recovery and Repossession
Knowledge and Skills:
- Computer literate (MS Office)
- Communication skills
- Negotiation skills
- Conflict handling
- Interpersonal skills