Tracing Administrative Assistant - CEN-TraciAdmin
Applications accepted until:
Number of Openings


Credit and Legal Services






Head Office

Job Purpose:

To collect debt, recover assets and dispose of such assets with objective of minimizing risk to Iemas Financial Services.

Job Outputs:

€¢ Prioritise accounts for collection.
€¢ Contact customers to determine the reasons for delinquency and assist them in developing repayment plans to bring the  account current.

€¢ Where members cannot be contacted through provided contact details, make use of tracing tools (ITC, CPB & Experian) to find and locate them.

€¢ Update credit bureaux systems with trace alerts.

€¢ Follow up on trace alert notifications

€¢ Assign accounts out for repossession with repossession agents in a timely manner.

€¢ Arrange for collection of assets and delivery to disposal unit.

€¢ Ensure relevant support documents are supplied by repossession agents: Voluntary surrender, Inspection sheets, Loss affidavits, Court order affidavits, Annexure D, Towing request, Court order.

€¢ Maintain internal and external relationships including relationships with repossession agents, valuators, storage venue and auctioneers.
€¢ Manage and monitor performance of Repossession Agents in line with SLA

€¢ Maintain positive and effective working relationships with internal stakeholders. This includes, pre-legal, legal and debt review teams and finance department to ensure timely payments.

€¢ Generate settlements amounts and always include legal fees and calculating unearned interest (this is only done within legal and asset recovery).

€¢ Assist member with statements, Natis and other related matters.
€¢ Handle client queries and complaints and escalate where needed.

€¢ Update member account w.r.t NCA and keep records in line with filing and document management processes and procedures.
€¢ Compile and submit reports to direct manager weekly, monthly and as required.




  • Grade 12
  • Computer Literacy
  • Diploma Credit Management ( desirable)


  • 2 years Debt collections administration 
  • 1 - 2 years Asset Recovery and Repossession 

Knowledge and Skills:

  • Computer literate (MS Office)
  • Communication skills
  • Negotiation skills
  • Conflict handling
  • Interpersonal skills
  • Resilience