Vehicle Financing Co-ordinator - CEN-VFinCo-Ordinator
Code/Reference:
CEN-VFinCo-Ordinator
Applications accepted until:
2019-10-25
Number of Openings
1

Department:

Sales

Division:

Financing

Branch:

Centurion

Region:

Contact Centre

Job Purpose:

The Co-ordinator pursues sales excellence and works to increase the long-term value of the department by maintaining high levels of individual and team performance, in support of departmental objectives.

Job Outputs:

  • Manage resource capacity planning and utilisation to support the achievement of targets, volumes, operational and campaign plans.
  • Identify opportunities to improve and expand product and service offerings.
  • Maintain service, quality and desired outputs through ensuring compliance to policies, procedures and standards
  • Manage quality client services.
  • Coach, develop and motivate staff to ensure they deliver the required member experience, quality of service and targets.
  • Ensure a consistent, detailed understanding amongst all team members of the targets, products, policies and deliverables.
  • Communicate all related information for campaigns and interventions to team.
  • Monitor and manage targets and accomplishments against set targets.
  • Actively manage and report and the achievement of targets.
  • Resolve escalated queries and complaints and provide feedback to on matters resolved.
  • Develop work routines in line with operational plans to manage achievement of service delivery goals.
  • Measure and monitor service delivery compliance of team.
  • Track and resolve operational and performance variations.
  • Develop and encourage strong teamwork.
  • Identify potential inter-departmental challenges and escalate them to higher levels.
  • Engage regularly in team or group problem solving.
  • Manage areas of critical compliance and actively manage non-conformance.
  • Actively manage non-performance.
  • Identify, accumulate and analyse statistics that reflect on team performance.
  • Continually assess the technical competence of team and take steps to develop their knowledge and skill.
  • Ensure the work environment enables employees to live the Iemas organisation culture and values.
  • Ensure adherence to financial and corporate policies and procedures, and reduce wastage related to area of accountability.
  • Work with the management team to identify and deliver positive change and business efficiencies.
  • Manage fair and consistent application of performance management and disciplinary measures as necessary.

Qualifications:

  • Grade 12
  • Relevant post school qualification
  • Code 08 Driver's license

Experience:

  • 5 years€™ sales and operational experience in financing
  • At least 2 years€™ supervisory experience
  • Management experience within a contact centre will be an advantage

Knowledge and Skills:

  • Computer literate, understanding of call centre software will be advantageous
  • Understanding of customer experience and service delivery
  • Understanding of sales and retention processes and procedures
  • Verbal, written and presentation skills
  • Ability to compile and interpret financial, resource and other contact centre data
  • Understanding of people management practices
  • Excellent leadership skills
  • Energetic and motivational individual
  • Proven record of delivering sales against targets